privacy policy

Kiln Supply Co.("we," "us," or "our") operates the website kilnco.com (the "Site"). We are a small-batch candle company based in Denver, Colorado, US.

Information you provide

• Email address — when you subscribe to our newsletter, take our quiz, or sign up for product notifications.
• Name and contact information — when you place an order, submit a wholesale inquiry, or contact us.
• Payment information — when you make a purchase. Payment details are processed directly by our payment processor (Stripe) and are never stored on our servers.
• Quiz responses— when you use our "Find Your Formula" quiz. These answers are used solely to generate product recommendations and are not stored on our servers.

Information collected automatically

• Analytics data — pages visited, time on site, referral source, device type, and browser. Collected via Google Analytics 4 and Meta Pixel, only after you consent to cookies.
• Cookies — small text files stored on your device. See Section 5 below for details.

• To process and fulfill your orders
• To send you order confirmations and shipping updates
• To send marketing emails (only if you opted in — you can unsubscribe at any time)
• To personalize product recommendations
• To improve our website, products, and customer experience
• To respond to your inquiries and support requests
• To comply with legal obligations and prevent fraud

We share your information only with the following service providers, solely to operate our business:

• Stripe — payment processing (privacy policy)
• Vercel — website hosting (privacy policy)
• Google Analytics — website analytics, consent-gated (privacy policy)
• Meta (Facebook) — advertising pixel, consent-gated (privacy policy)

We do not sell, rent, or trade your personal information to any third party.

Our Site uses cookies to improve your experience and analyze traffic. When you first visit, a banner asks for your consent. You may accept or decline.

• Essential cookies — required for the site to function (cart contents, cookie consent preference). These do not require consent.
• Analytics cookies— Google Analytics and Meta Pixel. Only activated after you click "accept" on the cookie banner. You can withdraw consent at any time by clearing your browser cookies.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Order data — retained for 7 years for tax and legal compliance.
• Email subscribers — retained until you unsubscribe.
• Analytics data— retained according to Google and Meta's standard retention periods.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing emails at any time
• Withdraw cookie consent by clearing your browser cookies

To exercise any of these rights, contact us at hello@kilnco.com.

Our Site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We use industry-standard security measures to protect your information, including HTTPS encryption, secure payment processing via Stripe, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this privacy policy or how we handle your data, contact us at:

Kiln Supply Co.
Denver, Colorado
hello@kilnco.com